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Return Policy


Our policy is simple....if you are not completely satisfied with your purchase send it back and we will refund it...period.

More Details

To complete your return, please provide your original order number.

Once your return is received and processed, we will send you an email to notify you that we have received your returned item then your refund will be processed. A credit will automatically be applied to your credit card or original method of payment.  The whole process should take about 7 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done this and you still have not received your refund yet, please contact us at returns@dyrtgear.com.

Sale items (if applicable)
Sale priced items will be refunded at the price paid.


Exchanges (if applicable)

If you need to exchange it for the same item, send us an email at returns@dyrtgear.com and send your item to: 12713 Astor Place Fort Myers Florida US 33913.  If you are exchanging for a different item, please send us an email and let us know what product you would like in exchange.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping
To return your product, you should mail your product to: 12713 Astor Place Fort Myers Florida US 33913

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 


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